ACME Truck Line and ACCPAC CRM

ACME Truck Line Selects ACCPAC CRM to Drive its Customer Service Network

	Summary
	ACME Truck Line relied on separate LANs in each of its 70 offices scattered throughout the South, but was unable to leverage information across offices.  With ACCPAC CRM, ACME was able to create a Web-based WAN between its offices that allows individual within the company to access and share common data, leading to improved internal operations and enhanced customer service.
	Business Challenge
	ACME Truck Line required a technologically-advanced solution to provide its employees with Web-based access to customer data across 70 offices distributed throughout the South, and to extend that functionality to the wireless PDA devices used by its sales staff.
	ACCPAC Solution
	ACCPAC CRM
	Benefits
	ACCPAC CRM enables ACME staff to leverage common data, support sales force automation tasks, streamline internal operations and enrich the customer experience.  The system provides fast, wireless access to customer data, automated lead assignment and easy data-entry and reporting capabilities.
	Industry
	Transportation
	Geographic Location
	United States

“We have built our business for more than 40 years by offering the best possible customer service consistent with available technologies, and ACCPAC CRM is empowering us to continue that commitment.  By giving our managers, sales staff, and dispatchers the information that they need to address all customer issues, this solution is letting us streamline operational overhead and strengthen customer relationships with outstanding service." Mike Coatney, President, ACME Truck Line