Beall’s Improves Customer Experience With SAP POS System
SAP AG (NYSE: SAP) recently announced that Beall’s, Inc., of Bradenton, Florida, a family-owned casual lifestyle retailer, is ready to leverage the latest retail trends, improve customer experience and meet future payment regulatory requirements after installing the latest version of the SAP® Point-of-Sale (SAP POS) application.
With its legacy POS software and hardware at end-of-life, Beall’s needed to upgrade systems in its 450 Beall’s Outlet and Burke’s Outlet stores. The company chose to look at solutions that would support future customer experience initiatives, as well as payment regulatory requirements for payment card industry (PCI) and Europay, Mastercard, Visa (EMV), a global standard for credit and debit payment cards based on chip card technology already in use in international markets.
“We feel that it is important to have a technology infrastructure that can carry us through the future,” said Dave Massey, senior vice president and CIO, Beall’s. “SAP POS allowed us to upgrade to a more effective system while supporting both EMV and point-to-point encryption, a feature that provides exceptional security for sensitive customer data during the transaction process. In addition, SAP POS provides a number of new user exit and extension capabilities that allow Beall’s to expand the solution capability for our future needs.”
Beall’s previous POS system was costly to maintain and limited in functionality, making the shopper experience cumbersome at times. By replacing it with the 2.3 version of SAP POS, Beall’s can process transactions faster and leverage new marketing and customer relationship management capabilities. It also has an improved graphical interface, allowing Beall’s store associates clear guidance throughout the transaction. Previously the POS associate interface was limited to two-line text displays without graphics. Now the new system has an intuitive touchscreen POS client with built-in browser technology that makes it easy for employees to provide a superior customer experience.
SAP POS offers low total cost of ownership with inherent flexibility. It helps drive down operating costs and improve agility by allowing staff to quickly modify pricing rules, apply new discounts, add promotions and incorporate sales tax rules. The application is popular among Beall’s employees and customers and enhances the positive shopping experience. The returns authorization feature helps reduce complexity of merchandise returns and the smoother, faster process has helped improve customer service and reduce frustration. Based upon the successful deployment at Beall’s Outlet and Burke’s Outlet Stores, the company plans to update its Beall’s Department Stores division in the near future.
Source: http://www.sap.com/news-reader/index.epx
Wondering if SAP Software for SME Would be the Right Enterprise Resource Planning System for Your Online Retail Business?
We make it easy for small and midsize enterprise (SME) leaders to discover if the SAP business management solution, SAP Business One, can make their online retail organizations run better than ever previously imagined. To start the conversation, call us today at 813-321-1300.
No time to call us now? No worries ““ we know you’re busy. If you’d like, you can complete the brief form within the Contact Cornerstone page, and let us know a good time to contact you in the near future. We’ll touch base with you when it’s convenient for your schedule. We’re looking forward to connecting with you!
Cornerstone Consulting Specializes in SAP ERP for Growing Small and Midsized Businesses, Related Services, Technical Support and Optimal Enterprise Performance
Why do so many growing Manufacturing, Online Retail and/or Wholesale Distribution businesses located in FL, as well as companies located through out the U.S., rely on Cornerstone for ERP systems, related services and technical support? As an award-winning Top Value Added Reseller and SAP Gold Partner, simply stated, our expertise is superior. Cornerstone Consulting has been providing state-of-the-art business software systems, as well as related technical support, to small and midsized manufacturing and wholesale distribution enterprises for more than thirty years.
Cornerstone Consulting’s areas of expertise include, but are not limited to:
- SAP Business One
- SAP HANA
- E-commerce
- M-commerce
- Mobility
- Business Intelligence (BI)
- Business Analytics
- Internet
- Bar codes and Scanning
- EDI
- Databases
- Cloud Computing
- Custom Programming
- Strategic Marketing
- Software as a Service (SaaS)
- Web Development
If you’re looking for a performance-driven software and technology consulting, web development, and IT firm, specializing in business automation and optimization, you have just found your dream team. You can rely on Cornerstone to provide outstanding software products, related services and technical support for all areas of your small or medium sized business, such as: financial accounting, operations, customer relationship management, sales, inventory control and tracking, warehouse management, e-commerce, and more. Cornerstone’s highly-skilled programmers, trainers and consultants specialize in providing our Manufacturing, Wholesale Distribution, and Online Retail clients with optimal business process configuration, integration and automation.
Enterprise Resource Planning (ERP) Business Needs Analysis
Thinking about making your business highly competitive? We’d like to hear your ideas concerning re-engineering your operations with cutting-edge software and technology. We’re excited to discuss how your small or medium enterprise (SME) can not only run better but also out-smart your competitors. Call us today at 813-321-1300!
