SAP Business One Customer Relationship Management (CRM)


World-Class Customer Relationship Management Service, Sales, Maintenance and Profitable Growth With SAP Business One

Due to more than two years of difficult economic conditions””which have left a lasting impression””every dollar you earn for your business will require greater effort and responsiveness from your entire organization. Your customers expect as much value as possible for every dollar they spend with your business. As we all know, local, regional, national and global competition is fierce, due in large part to higher customer expectations. Your ability to gain a competitive edge in the market will depend on how efficiently and effectively you can connect with your customers as well as maintain their loyalty. In this uncertain global economy, it is absolutely critical for businesses to not only attain new customers, but also maintain them better. Thankfully, SAP offers resources you can use to provide world-class customer service and help your small to mid-sized enterprise rise above the competition with the product known as SAP Business One software.

With SAP Business One’s CRM, you can implement the customer relationship management features you need to easily nurture, protect and analyze your customer base to attain profitable growth. Here are five ways SAP Business One software can help you easily put your customers first:

1. Identify opportunities: customer demand isn’t always obvious. Use your SAP Business One CRM solution to identify cross-sell, up-sell, and upgrade opportunities.

2. Manage your pipeline: don’t let leads fall through the cracks. Increase responsiveness through better tracking and information management, and you’ll ensure that you have the most productive conversations with existing and potential customers.

3. Monitor service levels: look for trends and isolated incidents that could lead to bigger problems down the road and remedy them in advance. Take early action to keep your customers happy and protect your company’s brand.

4. Keep it all in one place: use centrally stored information and functionality to ensure that data is always accessible. Monitor employee performance, spot check business units, and identify opportunities for improved service or additional sales.

5. Get answers fast: use SAP Business One to as a knowledge resource. Your customer care team can search for solutions to customer problems, remedying problems directly and quickly. A happy customer keeps coming back.


What is SAP Buiness One and How Does it Help Manufacturing, Wholesale Distribution and Online Retail Businesses?

SAP Business One is a fully integrated business management system that includes functionality around financials, sales, purchasing, distribution, HR and Customer Relationship Management. In short, all the functionality you expect from a larger enterprise system, but much cheaper to buy and quicker to implement – a low risk option for your growing manufacturing, wholesale distribution or onine retail business.

SAP Business One (SAP B1) is an Enterprise Resource Planning (ERP) Application for Small to Midsized Businesses:

It is affordable, easy-to-use business management software application designed specifically for small and midsize businesses. SAP Business One offers integrated accounting, CRM and inventory management software as one unified business management system. It enables you to manage your critical business functions across sales, distribution, and financials, all in a single integrated system. With SAP Business One, you can instantaneously access a complete and up-to-the-minute view of your business””so you can respond to customers faster and grow your business more profitably.

By implementing SAP Business One as Your Enterprise Resource Planning (ERP) Application, You and Your Staff Can:

“¢ Expand your business and your customer base with Web-based SAP CRM and e-commerce capabilities
“¢ Take proactive control of your business through automatic alerts, workflows, and response to key business events and customer needs
“¢ Streamline your operations by seamlessly integrating key business processes
“¢ Customize SAP Business One to support your changing needs and individual user preferences with easy-to-use customization tools

SAP Business One Comes With Crystal Reports – It’s Built Right Into the Software System

What can your business achieve with SAP Business One and Crystal Reports 2008?
“¢ Access to virtually any kind of data instantly with more than 35 data drivers and tight control over database connectivity
“¢ Choose from an extensive selection of SDKs to view, print and export reports
“¢ Reduce the total number of reports because one report suits many needs using on”report sorting & interactive parameters
“¢ Reduce report design time through more drivers, integrations and powerful crosstabs

What can you achieve with Crystal Reports Server 2008?
“¢ Securely share, schedule, and deliver interactive reports designed in Crystal Reports 2008
“¢ Empower all business users to view, explore, and share reports over the Web, in emails or Microsoft Office documents, and make better decisions
“¢ Explore reports on your desktop even offline with the standalone Crystal Reports Viewer
“¢ Build your deployment of choice with the new, more flexible licensing model

What Can Your Business Achieve with SAP Business One?

“¢ Have a complete view of your entire business with a single, accurate source for all critical, up-to-the-minute business data
“¢ Open up additional markets and provide world-class service to your new customers with Web-based CRM and e-commerce capabilities
“¢ Uncover new ways to serve your customers faster and better, with a complete view of all of your customers
“¢ Take proactive control of your business through automatic alerts, workflows, and response to key business events and customer needs
“¢ Streamline your operations by seamlessly integrating key business processes such as sales, purchasing, inventory, and financials together out-of-the-box, eliminating redundant data entries and errors

For Expert Advice and More Information About SAP Business One (SAP B1), Call Cornerstone Consulting for an Online Demo

To schedule your live SAP Business One Demo and speak with a Certified SAP Business One Sales Consultant, please call 813-321-1300 today.

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